When you purchase POE Currency, you still have not received the Items after 30 minutes. This situation is usually caused by Three situations.

 

1. You gave the wrong Character Name or Select Error Servers. our Gamer can't find you in the game. You can check the email address and we will send you a confirmation email. You can communicate with us in time via the Livechat.

 

2. When Our Gamer trade for you but you are not in game, At this time your order is in a delayed delivery state, we will send you an email confirming your online time. When you go online, let us know on the website Livechat, when we know that you are online, you will activate your order and complete your order within 30 minutes.

3. Some less commonly used Currency, there may be no way to change it in a short time. At this time, we will also send you an email to discuss the replacement with other Currency or refund to you.

Our 99% POE Currency order is completed within 30 minutes. If the timeout is not completed, please contact our 7x24 Online Service on livechat.